Privacy & Data Policy

This policy relates to your privacy on our domains, systems and use of Our website and seeks to explain our data processing practices. We receive personal information through this website. The primary purpose of our website is to provide a quick and easy way to book your medical with Us. We want you to feel secure when visiting our website and we are dedicated to maintaining your privacy when doing so.

This Privacy Policy, together with our terms of use, explains what happens to any personal data that you provide to Us, or that we collect from you when you are on this website.

We do update this Policy from time to time so please do return and review this Policy regularly.

What Information is being collected?

In operating our website we may collect and process the following data about you:

Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data. This all enables us to improve the services we provide.

Information that you provide by filling in forms on our website, such as when you make a booking or registered for information or login, including your personal details including your name, address, date of birth and contact details for the purposes of booking and providing Our products and services.

Information provided to us when you communicate with us for any reason.

Use of Your Information

The information that we collect and store relating to you is primarily used to enable us to provide our services to you and personalise our service and improve our communications for the benefit of the customer. We may use your contact details to communicate with you about any arrangements about your booking with Us, to include email, telephone, post or fax. In addition, we may use the information for the following purposes:

To provide you with information requested from us, or obtain your views, or provide news or offers relating to our products and services.

To provide information on other services or products which we feel may be of interest to you, where you have consented to receive such information.

To meet our contractual commitments to you or we may need to communicate with you for other administrative or operational reasons relating to Our service:

To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service.
To assist you with reminders of your legal requirement to have your medical done again at renewal time, if you are required to do so by the governing body.
To improve and develop our business by reviewing information in the aggregate for statistical, development, marketing, efficiency and enhance our services for the benefit of the customer.
To enhance the security of our networks and information systems.
To better understand how people, interact with our social media and web sites.
To determine the effectiveness of our promotional campaigns and our advertising.

If you are an existing customer, we may contact you with information about goods and services similar to those which were the subject of a previous sale to you.

Further, we may use your data, or permit selected third parties to use your data, so that you can be provided with information about unrelated goods and services which we consider may be of interest to you. We or they may contact you about these goods and services by any of the methods that you consented at the time your information was collected.

If you are a new customer, we will only contact you or allow third parties to contact you only when you have provided consent and only by those means you provided consent for.

If you do not want us to use your data for our or third parties you will have the opportunity to withhold your consent to this when you provide your details to us on the form on which we collect your data.

Please be advised that we do not reveal information about identifiable individuals to our advertisers but we may, on occasion, provide them with aggregate statistical information about our visitors.

Storing Your Personal Data

We may transfer data that we collect from you to locations outside of the European Economic Area for processing and storing. Also, it may be processed by staff operating outside the European Economic Area who work for us or for one of our suppliers. For example, such staff maybe engaged in the processing and concluding of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all reasonable steps to make sure that your data is treated securely and in agreement with this Privacy Policy.

Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety.

The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our website, you are responsible for keeping this password confidential.

Disclosing Your Information

Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries (if any).

We may also disclose your personal information to third parties:

Where we sell any or all of our business and/or our assets to a third party.
In the aggregate (so that no individual customers are identified) for marketing and strategic development purposes.
Where we are legally required to disclose your information.
To assist in fraud protection and minimise credit risk.

Will we share this with outside parties?

We will not sell individual information. It is completely up to you whether or not you want to provide information, however if using our online application process we do have mandatory fields that we ask you to complete in order to gather enough information to process your booking and assist with your medical.

We may share information with public bodies, including the DVLA or other government bodies in order to comply with their requests or substantiate information and prevent or detect fraud.

You might find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Parts of the booking pages with www.bookinglive.com and our billing process are automatic and we may process your personal data as part of the billing process with a third party payment gateway.

In conclusion we are interested in maintaining your privacy and creating a valuable resource for you to use. If you have any questions now or during your visit or if you experience technical difficulties using or viewing our websites, please contact us at support@hromedicals.com.

Access to Information

The Data Protection legislation gives you the right to access the personal data that we hold about you. Please note that any demand for access may be subject to payment which covers our costs in providing you with the information requested. To obtain a copy of the personal information we hold about you, please write to us at the following address: 4 Yorke Street, Hucknall, Nottingham, NG15 7BT or email support@hromedicals.com.

You have the right to object to this processing at any time. If you wish to do so, please contact us at support@hromedicals.com Please bear in mind that if you object, this may affect our ability to carry out the tasks above which may be of benefit to you.